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We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
4 min read
Outcome highlights
The Challenge
The London Stock Exchange Group (LSEG) runs one of the most complex ServiceNow environments in the
financial sector—with 200+ custom applications, 150 integrations, and 10–15 releases per week across 8 nonproduction instances. As the platform scaled, manual processes struggled to keep up.
Two challenges were slowing their ability to adopt ServiceNow’s biannual upgrades and maintain delivery velocity:
With over 1,500 stakeholders involved, securing signoff for each upgrade was a logistical nightmare. Teams relied on manual outreach—chasing people via email and Teams, hoping they’d log into non-prod, test apps, and provide approval in time. The process was inconsistent, high-stress, and error-prone.
Beyond approvals, core delivery tasks like writing test cases, executing tests, and documenting results were all manual. It drained time and resources, while increasing the risk of missed defects and failed upgrades.
"It built confidence, reduced stress, and made the process seamless, especially with tight upgrade windows."
The Solution
After an in-depth evaluation, LSEG chose AutomatePro’s AI-driven Test Automation and DevOps platform to modernise its ServiceNow delivery. Three core capabilities made the difference:
AutomatePro’s extensive test case library covered 50–60% of LSEG’s needs out-of-the-box, dramatically reducing time-to-value.
Stakeholders no longer need to test manually. One click generates a video of the test run, which can be reviewed and approved asynchronously.
LSEG can run tests seamlessly across their multi-instance architecture, ensuring consistency and quality across every environment.
AutomatePro now supports LSEG’s entire software delivery lifecycle—from test creation and execution to documentation and deployment—all natively within ServiceNow.
The Results
Before AutomatePro, upgrades took two months of manual effort. In their most recent upgrade to the Xanadu release, LSEG cut that in half—saving 552 hours. This gain is even more impressive given the platform’s rapid expansion from 2TB to 13TB of data.
Manual approvals are now fully automated. Stakeholders receive a secure video walkthrough of each end-to-end test run, eliminating back-and-forth communication and the need for hands-on testing. Approval is as simple as reviewing a link and clicking “yes.”
