Lloyds Banking Group Slashed Testing Time by 99%

Outcome highlights

• 22 minutes to complete a smoke testing suite, previously took 30 hours
• 99% reduction in testing time

With more than 97,000 stakeholders and over 80 strategic integrations, Lloyds Banking Group’s ServiceNow environment is vast and mission-critical. But with 150 user stories released every sprint and tight regulatory constraints, their team struggled to keep up with testing, documentation, and delivery. Something had to change.

The Solution

Lloyds couldn’t rely on ServiceNow’s out-of-the-box configuration. As a highly regulated institution, they required extensive customisation to meet strict governance and compliance demands. Combined with their rapid development pace, this exposed critical weaknesses in their testing strategy:

• Slow, unreliable testing: Their previous automation tool couldn’t scale. It took 1.5 days to complete just 10% of fundamental tests with frequent timeout failures that forced teams to spend more time fixing broken tests than innovating.
• No nightly testing: Without a reliable way to run nightly regressions, bugs made it into production. The team had to reactively troubleshoot, delaying releases.
• Heavy documentation burden: Regulatory requirements demanded comprehensive, auditable testing records, a process that required massive manual effort and time.

The Results

• 99% reduction in testing time: Their smoke testing suite now takes just 22 minutes, down from over 30 hours — freeing up time, improving work-life balance, and boosting team morale.
• Nightly regressions: Lloyds can now run consistent nightly end-to-end testing, allowing defects to be caught early and enabling a proactive approach to quality assurance.
• Faster, safer releases: With confidence in their automation, the team can deliver new features and updates more frequently — without sacrificing compliance or reliability.

What’s next

With nightly automation and audit-ready documentation now in place, Lloyds is continuing to scale automation across its broader ServiceNow environment — accelerating innovation while maintaining the highest levels of control and compliance.