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We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
4 min read
Barclays, one of the UK’s largest banks, has a highly customised ServiceNow implementation, serving 124,000 employees across dozens of modules and over 60 integrations. This extensive platform, while powerful, reached a point where its sheer complexity and rapid evolution outpaced legacy manual testing processes. Prompting a strategic shift towards automated testing for a faster, smarter, scalable testing strategy.
"We know everything is tested thoroughly, every time, with full confidence in the results.”
The challenge
From the outset, it was clear that Barclays’ reliance on manual testing cycles was time-consuming and resource-intensive, putting significant strain on their platform and delivery teams. Four core roadblocks stood out:
Barclays delivers 50–70 user stories per sprint and thousands of changes annually. Without comprehensive, automated coverage, ensuring each change was thoroughly tested and didn’t introduce new vulnerabilities became increasingly challenging.
Manual testing had become a critical bottleneck, proving time-consuming, inconsistent, and unsustainable, especially for high-impact modules such as Change Management and HR onboarding.
Multiple patches and two major annual upgrades, each taking over three months to complete, hampered Barclays’ ability to adopt the latest innovations and features.
Without fast, reliable regression testing, every new change risked breaking existing functionality. Issues often went undetected until they reached production, resulting in urgent fixes, unplanned work, and diverted critical resources.
The Solution
Barclays sought a solution that could not only automate but also simplify their complex ServiceNow testing landscape. They turned to AutomatePro’s AI-driven test automation and DevOps platform to modernise and future-proof their strategy.
AutomatePro stood out from other tools Barclays had explored by delivering true end-to-end test automation, uniquely capable of validating complex integrations and critical workflows with unparalleled precision and speed. A key differentiator was AutomatePro’s ability to simplify testing to a ‘one click’ execution, empowering Barclays to achieve their goal of independent, hands-free testing.
Together, we’ve helped Barclays revolutionise testing for one of its most complex and business-critical modules: Change Management. In just three weeks, all their test suites were fully
automated. This means testing that previously demanded 12 person-days of manual effort can now be completed in just 34 minutes, entirely hands-free. This 99% reduction in testing effort
not only freed up valuable team capacity but also ensured consistent, reliable test execution every single time.
The New Joiner Onboarding process, with its intricate workflows and multiple system integrations, presented a significant testing hurdle. Previously, this required intensive, error-prone manual testing using dummy user profiles. With AutomatePro’s intelligent automation capabilities, this entire critical workflow is now fully automated. This enables faster, more accurate testing and ensures a smooth, compliant onboarding experience at scale.
With AutomatePro, testing at Barclays has transformed into a powerful enabler. The bank can now innovate at unprecedented speed, deploy with complete confidence, and consistently meet the rising demands of its customers. By embracing a sustainable, agile, and scalable approach to software delivery, Barclays’ success story demonstrates the impact of modern test automation on enterprise agility and operational excellence, setting a new benchmark for what’s possible.
"Change Management is our most customised and complex module in the ITSM space. Before AutomatePro, it took two people six days to manually test it end-to-end. Now, with AutomatePro, it runs in the background in just 34 minutes, no manual input required, just the press of a button.”
