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We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
4 min read
A Singaporean government body launched a country-wide initiative to catapult Singapore’s digital future, and position itself as the epicentre of global business opportunities over the next 15–20 years. A project of this magnitude is no easy feat, so ServiceNow was enlisted to help manage the project’s workflows to deliver a more efficient way of working. The project marked ServiceNow’s inaugural collaboration with the esteemed Singaporean government body, presenting a unique opportunity for ServiceNow to expand into a new, uncharted market.
The challenge
As part of the project, ServiceNow assembled a team of implementation partners to centralise the Singaporean government body’s operations onto the NOW Platform. It was essential that legacy systems were migrated to ensure that all personnel were working on the same UI and data architecture to maximise efficiency gains. However, early on, the partners realised that three significant roadblocks were hindering their progress.
The reliance on siloed tools and processes to test an overwhelming number of scenarios led to lengthy workflows.
Insufficient manual processes riddled the entire project, which was exacerbated by the lack of reusable test blocks, which spiked human error and resulted in more defects.
Creating and maintaining accurate and up-to-date documentation to adhere to stringent regulations was challenging and time-consuming due to the lack of automation.
The Solution
Recognising the need for a solution, ServiceNow turned to AutomatePro. Here are the key areas we’re focused on…
Delivering end-to-end regression testing: we’ve replaced legacy manual testing processes with our no-code test solution to reduce the time and effort it takes to create and execute tests.
Our configurable centralised control console provides up-to-date and accurate test run and suite results, simplifying the process of analysing regression results and performance across all ServiceNow instances.
Automating the creation and maintenance of documents throughout the DevOps lifecycle is paramount, especially for our client working in the highly regulated government sector. Now, with a single click, the client can produce user guides & knowledge-based articles with embedded screenshots, ensuring consistent information is circulated across teams.
This success story exemplifies how a strategic approach to testing can drive remarkable results. Our client is now well-equipped to continue their growth trajectory, and their Test Engineers have more time to focus on what truly matters. We are excited to see what they accomplish next.
