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At AutomatePro, we often find ourselves at the forefront of discussions surrounding the use of impersonation vs creating ‘persona’ users for testing purposes. Clients frequently seek our insights and advice on the matter. With our extensive experience in ServiceNow testing, we understand the importance of striking the right balance between convenience and accuracy.
In the realm of software testing, impersonation refers to assuming the identity of another user to carry out actions and evaluate system behaviour.
While it may seem convenient at first, using impersonation during testing can introduce risks and compromise the integrity of your results. In this blog post, we’ll explore the risks associated with impersonation, ways to mitigate them, and why creating specific ‘persona’ users is the way to go.
The Risks with Impersonation:
Impersonation may seem harmless on the surface, but beneath lies a range of risks that can undermine the effectiveness of your testing efforts. Let’s take a closer look:
Mitigating the Risks:
Now that we understand the dangers of impersonation, let’s explore some mitigation strategies to overcome these risks:
To ensure accurate results, maintain data integrity, and uphold system security, it is crucial to avoid impersonation and adopt the practice of creating specific ‘persona’ users. By doing so, you mitigate risks, accurately replicate real-world scenarios, and provide a better user experience. Let’s prioritise reliable testing practices to build robust and secure systems.
Remember, your testing efforts are the gatekeepers of quality, and by steering clear of impersonation, you pave the way for success. Happy testing!
AutomatePro is a leading platform designed to accelerate ServiceNow delivery. With a suite of tools specifically designed to streamline processes and improve efficiency, AutomatePro, an Elite ServiceNow Partner, has become a trusted partner for businesses globally. Headquartered in London, UK, AutomatePro is committed to delivering innovative solutions that empower businesses to take control of their ServiceNow delivery.