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AutomatePro has achieved a positive net promoter score (NPS) of 25 following a recent survey of clients in September. Against an SaaS industry average of 28, the results and positive feedback highlights that AutomatePro Customer Success program is achieving its primary objectives of enhancing user experience and providing world class helpdesk support.
"Receiving and more importantly acting on feedback from our Customers is essential to achieving our mission to be the world's best DevOps solution for ServiceNow. We choose to use NPS as a benchmark for assessing our overall quality and consistency of our Customer Success.”
What AutomatePro customers are saying
“The engagement team have been excellent, we are grateful to you for all the support!”
ServiceNow Platform & Development Lead, Global Pharmaceutical Provider.
“AutomatePro found major issues that would not have come to light using manual testing, giving us time to fix them before the users became aware. This significantly increased customer satisfaction and the success of the project.
Head of IT Service Management, Global Telecoms Provider.
AutomatePro is dedicated to enabling customers to realise the full potential of their ServiceNow investment with our range of automation software solutions. Interested to know more? Book a demo with one of our product specialists to see how AutomatePro can help you speed up ServiceNow platform upgrades.