Create automated tests in seconds.
A platform built around you
We made sure we have a module for every part of your ServiceNow release process.
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.
The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ...
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
Other cookies are those that are being identified and have not been classified into any category as yet.
We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
2 min read
March 1, 2021
The first in a series of webinars providing a Complete Guide to Testing ServiceNow, kicked-off with a webinar de-mystifying the creation of a Test Strategy for ServiceNow. A recording of the webinar can be found here ServiceNow Test Strategy Webinar Recording
Paul Chorley, CEO and Co-founder kicked-off the session by explaining the difference between a plan and strategy.
"Your Test Strategy document defines the Why and the What and outlines your approach and objectives for testing ServiceNow. The Test Plan is the 'how'; how are you going to confirm that the objectives defined in your Test Strategy have been met."
Paul described how testing PaaS platforms like ServiceNow needs a unique approach. Many of the core features in ServiceNow are provided out of the box. However, he provided a waning that just because something was out of the box, didn’t necessarily mean that it didn’t need testing.
Paul went on to explain, using the story of a fictitious main character Bob a ServiceNow Test Manager, how it is vital that you have a defined Test Strategy and the importance of getting it signed off by senior stakeholders. Bob from the story, had run hundreds of tests, just not the right tests! This resulted in a business critical process failing after a ServiceNow upgrade and the business incurring a significant cost as a result.
"Your Test Strategy effectively defines a compromise between the risk of software failure and the amount of resources you are willing to spend mitigating those resources. Senior stakeholders need to sign off against that defined compromise."
Paul then introduced for the first time the Power Test Strategy Matrix. A simple yet extremely powerful and unique method of determining the prioritization of testing ServiceNow business processes, based on a combination of Business Criticality and amount of customisation from out of the box ServiceNow functionality.
Power ServiceNow Test Strategy Matrix
