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ServiceNow commissioned Forrester Consulting to produce a report to assess the Total Economic Impact™ (TEI) to examine the potential return on investment (ROI) that enterprises could realize staying on the latest version of the ServiceNow platform.
The key findings of the report were:
– 81% reduction in effort required for carrying out upgrades
– $2.1M savings over three years for avoiding the cost of building capabilities delivered in subsequent releases of ServiceNow
– $1.1M of benefit derived from early adoption of new workflows delivered in the latest version of ServiceNow
– $1.2M of benefit derived from increased productivity from new feature functionality
In addition to the following unquantified benefits were identified by Forrester:
– Increased user engagement
– Improved security and reduced security risk
– Increased user interaction with ServiceNow community