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We made sure we have a module for every part of your ServiceNow release process.
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We made sure we have a module for every part of your ServiceNow release process.
We made sure we have a module for every part of your ServiceNow release process.
2 min read
March 6, 2025
ServiceNow’s bi-annual upgrades keep organisations on their toes, demanding faster, high-quality software delivery. Yet, many companies still rely on manual processes to test and deploy changes—creating bottlenecks that slow innovation and increase risk.
In our recent webinar, Modernizing Delivery with DevOps Automation and Emerging Gen AI, Chris Dauw, Chief Revenue and Product Officer at AutomatePro, and Mike Todd, Partner Solutions Architect at ServiceNow, explored how AI-powered DevOps is reshaping automation for ServiceNow users.
Breaking Bottlenecks with Gen AI
Despite a growing range of automation tools, manual testing remains the default approach for most ServiceNow customers. As Chris Dauw pointed out, “most companies are still manually testing the vast majority of their ServiceNow instances during upgrades and releases.” This reliance on manual work leads to slower deployments, higher costs, and increased risk—especially as ServiceNow continues its aggressive upgrade cadence.
Traditional automation has already reduced deployment timelines from months to days, but Gen AI takes it even further, generating automated test plans in seconds. This shift isn’t just about speed—it’s about accessibility. With AI-driven DevOps, anyone, regardless of technical expertise, can create, validate, and maintain tests without deep coding knowledge.
The Future of ServiceNow DevOps: AI at Every Stage
Mike Todd shared his vision for the future of ServiceNow DevOps: a world where AI can generate code, test it, and calculate risk scores with minimal human intervention. While that might have seemed far-fetched a few years ago, it’s already becoming a reality.
Key Benefits of AI-Driven DevOps Today
The Roadmap to AI-Driven DevOps
For teams wondering where to start, Chris Dauw outlined a Crawl, Walk, Run, Fly framework to guide AI adoption in DevOps:
Looking Ahead: AI + AutomatePro+
As AI continues to evolve, the potential for fully autonomous DevOps workflows is becoming more tangible. The introduction of AutomatePro+, our newest innovation, takes AI-powered automation a step further—helping teams not just test faster, but smarter. By integrating Gen AI-driven insights with intelligent automation, organizations can proactively address risks and streamline every stage of software delivery.
What’s Next?
The adoption of Gen AI in DevOps is at a tipping point, and organisations that embrace it now will be better positioned to handle ServiceNow’s upgrade cadence, reduce operational costs, and boost agility.
Want to see what’s next? Register for our upcoming webinar to learn how AI can future-proof your ServiceNow DevOps strategy and help you move from automation to autonomy.
