Unlocking the Power of ServiceNow with Gen AI-Driven DevOps Automation

In our recent webinar, Modernizing Delivery with DevOps Automation and Emerging Gen AI, Chris Dauw, Chief Revenue and Product Officer at AutomatePro, and Mike Todd, Partner Solutions Architect at ServiceNow, explored how AI-powered DevOps is reshaping automation for ServiceNow users.

Breaking Bottlenecks with Gen AI

Despite a growing range of automation tools, manual testing remains the default approach for most ServiceNow customers. As Chris Dauw pointed out, “most companies are still manually testing the vast majority of their ServiceNow instances during upgrades and releases.” This reliance on manual work leads to slower deployments, higher costs, and increased risk—especially as ServiceNow continues its aggressive upgrade cadence.

Traditional automation has already reduced deployment timelines from months to days, but Gen AI takes it even further, generating automated test plans in seconds. This shift isn’t just about speed—it’s about accessibility. With AI-driven DevOps, anyone, regardless of technical expertise, can create, validate, and maintain tests without deep coding knowledge.

The Future of ServiceNow DevOps: AI at Every Stage

Mike Todd shared his vision for the future of ServiceNow DevOps: a world where AI can generate code, test it, and calculate risk scores with minimal human intervention. While that might have seemed far-fetched a few years ago, it’s already becoming a reality.

Key Benefits of AI-Driven DevOps Today

• For Developers: AI automates tedious testing and validation tasks, freeing teams to focus on innovation.
• For Executives: AI reduces risk and accelerates releases, with customers reporting $1.5M in savings for every 100 developers using ServiceNow DevOps automation.

The Roadmap to AI-Driven DevOps

For teams wondering where to start, Chris Dauw outlined a Crawl, Walk, Run, Fly framework to guide AI adoption in DevOps:

• Crawl: Implement automated nightly regressions for full platform coverage and early issue detection.
• Walk: Shift from large, infrequent releases to micro-releases supported by continuous testing.
• Run: Introduce advanced capabilities like automated performance tracking and change management.
• Fly: Enable AI-driven risk assessments to automate decision-making in releases.
• Future: Use Gen AI to fully automate the DevOps lifecycle, from test creation to ongoing maintenance.

Looking Ahead: AI + AutomatePro+

As AI continues to evolve, the potential for fully autonomous DevOps workflows is becoming more tangible. The introduction of AutomatePro+, our newest innovation, takes AI-powered automation a step further—helping teams not just test faster, but smarter. By integrating Gen AI-driven insights with intelligent automation, organizations can proactively address risks and streamline every stage of software delivery.

What’s Next?

The adoption of Gen AI in DevOps is at a tipping point, and organisations that embrace it now will be better positioned to handle ServiceNow’s upgrade cadence, reduce operational costs, and boost agility.

Want to see what’s next? Register for our upcoming webinar to learn how AI can future-proof your ServiceNow DevOps strategy and help you move from automation to autonomy.