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Forrester Report - $6.1M of Benefit for Staying Current with ServiceNow Upgrades

ServiceNow commissioned Forrester Consulting to produce a report to assess the Total Economic Impact™ (TEI) to examine the potential return on investment (ROI) that enterprises could realize staying on the latest version of the ServiceNow platform.

The key findings of the report were:

– 81% reduction in effort required for carrying out upgrades

– $2.1M savings over three years for avoiding the cost of building capabilities delivered in subsequent releases of ServiceNow

– $1.1M of benefit derived from early adoption of new workflows delivered in the latest version of ServiceNow

– $1.2M of benefit derived from increased productivity from new feature functionality

In addition to the following unquantified benefits were identified by Forrester:

– Increased user engagement

– Improved security and reduced security risk

– Increased user interaction with ServiceNow community

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