Rewiring ServiceNow Delivery: How Agentic AI Is Revolutionising DevOps

In today’s enterprise, ServiceNow isn’t just another tool; it’s the digital core underpinning how businesses run and grow. But while the platform itself has evolved rapidly, the way teams deliver on it hasn’t kept pace. If you’ve been in the ServiceNow ecosystem for a while, this isn’t news. However, the cost of sticking to outdated delivery models has become impossible to ignore.

That was the clear message from Paul Chorley (CEO & Co-Founder) and Chris Dauw (Chief Product & Revenue Officer) during their session at ServiceNow Knowledge 2025, where they made a bold but grounded case: it’s time to rewire how we deliver on ServiceNow, and agentic AI is the key.

The Pressure on Delivery Teams Has Reached Breaking Point

Paul and Chris spoke to the day-to-day reality that ServiceNow teams face. Whether you are a:

• Developer working late nights to meet release deadlines
• Tester stuck in repetitive manual test cycles
• Platform Owner constantly managing upgrade risks
• Business Analyst racing to document processes before they become obsolete

The pain points are all too familiar.

As Paul recounted, “I spent 25 years working across all those roles. I knew there had to be a better way to manage the software delivery lifecycle. Now there is.”

AI-Driven DevOps: A Smarter Approach

Paul and Chris laid out a new way forward: AI-driven DevOps. This isn’t just about speeding up existing processes; it’s about eliminating friction and building confidence across the SDLC.

Agentic AI doesn’t just react; it understands context, takes initiative and helps manage delivery, empowering teams to focus on innovation rather than firefighting.

This new model enables teams to achieve:

• End-to-end automation: Every application, form, workflow and UI policy, you can test nightly if needed.
• Scalability: Whether you’re running one test or thousands, it can accelerate your releases and upgrades.
• Cost savings: Many teams are seeing 70–80% savings on managing and maintaining their ServiceNow delivery.

The AutomatePro way

At AutomatePro, we’ve built an agentic AI-powered DevOps platform to transform ServiceNow delivery:

• Natural-language test generation: Simply describe what you want to test in plain language, and the platform generates a complete, end-to-end test pack.
• AutoDoc video generation: Unveiled live at Knowledge 2025, this new functionality creates narrated video documentation from your test cases—ideal for training guides and knowledge base articles.

As Chris proudly stated, “AutomatePro is the leading provider of test automation and DevOps solutions purpose-built for the ServiceNow platform. We’re not just a point solution. We support your entire software development lifecycle, from planning and testing, to deployment, monitoring, and documentation”.

The ROI Is Already Proven

This isn’t just a future vision. Leading organisations are already seeing the results.

A Singapore government agency moved from large monthly releases to frequent micro-releases, powered by fully automated testing and change management. The results:

• 95% reduction in testing and deployment time
• 100% test coverage

NTT Data embraced continuous testing and deployment and saw a transformational impact:

• 25% faster upgrades
• 100,000 hours of testing saved
• £1 million in cost reduction

These aren’t just efficiency wins. They represent a fundamental shift in how ServiceNow teams operate.

The Time Is Now

For too long, ServiceNow teams have relied on sheer effort to manage rising complexity. But as the stakes rise, those efforts alone are no longer sustainable. Thankfully, AI-driven-DevOps presents a clear path forward, bringing:

• Lower risk through intelligent testing and automated validation
• Faster, safer delivery across the release cycle
• Built-in documentation that is always up-to-date
• Higher morale and reduced burnout across the team

If your team is still relying on manual QA, time-consuming documentation, and stressful upgrades, it’s time to let AI take the load. Request a demo to see how AutomatePro can help you deliver faster, smarter and with more confidence.